The Hotel People

The long-established Culloden Hotel has a five-star reputation to maintain. New general manager Andy and his overstretched team are under pressure to keep guests happy.

In Belfast, the Grand Central opened three years ago at a cost of £53 million. General manager Stephen has a name to make and a point to prove. He has been tasked to achieve a five-star rating and he's got to get his entire team on board to make it happen. An inspector could arrive at any time, unannounced and incognito, so they can't let standards slip for a moment.

In a rare trip out of the kitchen, head chef Damian and group boss Howard head into the country to meet the farmers supplying local produce for the hotels.

It's peak season. Bookings are up but the hotels are seriously short staffed. A big recruitment drive gets underway - but can it plug the gaps? New general manager Andy is thrilled to see that Chelsea FC are booked into his hotel to compete in a European final, but the team rider lists dozens of foodstuffs the hotel doesn't stock, so it's a race against time for his right-hand man Sam, to get hold of them all before the team arrive.

Chef Kyle is on edge as his cost-saving approach means he faces running out of food during a major event. James is brought down to earth with a very different sort of hospitality as he goes face-to-face with the evening guests at Belfast Homeless Services.

Big crowds are back and one city centre hotel team has to deal with two contrasting events over the same weekend: an international boxing ringside supper and the annual Miss Northern Ireland pageant. No sooner is that done, than the kitchen must prepare for its busiest night of the year with multiple events taking place in different parts of the hotel. As a drag show kicks off on one floor, a packed and very hot ballroom houses an awards gala hosted by actor and singer Keith Duffy. Will the newly recruited waiting staff be able to take the heat?

Along the coast in County Down, manager Richard has a very unusual booking - a living wake: an elderly gentleman wants his funeral to take place while he's still alive. This week's guests include local legend Liam Neeson, who orders his favourite comfort food - champ.