Après Ski

With the first snow of winter a group of concierges brought together by business mogul Joey Gibbons meet for the first time to reimagine the typical luxury ski vacation. The team gets off to a rocky start as Elise's city sensibilities clash with her colleagues' laid-back mountain attitudes. Their first clients are a trio of fun-loving best friends looking to do anything but ski. Meanwhile, things quickly snowball for Elise, Kendra and Charlotte when their hungover client panics on a gondola during a surprise gourmet excursion.

Following the dining disaster on the gondola, Elise and Tamara are left to figure out what went wrong and where to place the blame. Jim makes a surprising connection with this week's new clients--six children--but his decisions on the mountain get him in trouble with Elise. Meanwhile, Kendra takes on a mountain top vow renewal where a wardrobe malfunction threatens to derail the entire ceremony. Finally, a concierge dinner turns tense as Bobby confronts Kendra about her behavior.

Jim and Lynsey's newest clients are old snowboarding buddies who force Jim to an extreme adventure that pushes his injured knee to its breaking point. Bobby's new clients, who call themselves "Vancouver Royalty," make requests that cause problems for Kendra. Elise gets back to her roots in the kitchen and adds fuel to a fiery group dinner that leaves the team divided.

Reeling after Elise's uncomfortable accusations, Bobby meets with Tamara to give his side of the story. While Charlotte misses her boyfriend back home, Kendra works a sexy photo shoot for clients from LA and tries to repair relations with the team. Lynsey's adventure skills are put to the test when a nervous client gets cold feet. Jim makes an effort to understand Elise's management style, but at the weekly review dinner, tempers flare and lines are crossed.

With tensions at an all-time high, the staff decides to boost morale with a group bobsledding experience that leaves one team member in the dust. Kendra and Jim find a new respect for each other after showing their clients an unforgettable horseback riding experience. Jim's frustration with Elise hits its peak, so he decides to raise his grievances all the way to the top. The staff tries to resolve their issues at a team dinner but it quickly goes downhill.

In the wake of Elise and Jim's shocking argument, team morale is at an all-time low causing a major shifting of alliances. Kendra is devastated by the loss of a family member, and a cold shoulder from Elise has her questioning their friendship. Meanwhile, Jim has his hands full when he oversees a mountain excursion with an Olympic champion and a group of novice skiers. Elise gets a taste of home when her family comes for a visit, but after throwing Tamara under the bus in front of Joey, Tamara is forced to make some tough decisions about the fate of the concierge team.

When a manager position opens up, Jim jumps in, but Bobby has other ideas about who should take over; two sets of clients push Jim's managerial skills to the limit; Kendra confronts Elise about their friendship.

Newly appointed manager Jim has one week to prove his team deserves to come back for another season; Bobby meets with Joey to challenge Jim's promotion, but a hangover threatens his credibility; Lynsey gets fed up with hard-partying Texans.