Rip Off Britain

The team investigate the case of the energy company that still refused to pay back £3,000 to its customer despite two ombudsman rulings in his favour.

The team investigates why court rulings aren't being enforced against the businesses that owe their customers money – and what can be done about it.

The team investigate why an insurance company declined a no-fault claim after a fire spread from the house next door.

The team hear from holidaymakers caught up in a major hotel fire in Turkey, who say their travel company hasn't done enough – and won't accept responsibility.