Rip Off Britain

As the series of consumer investigations continues, Gloria Hunniford, Angela Rippon and Julia Somerville unravel the rising threat of ID fraud, with one of the most shocking stories the programme has ever featured. One man reveals how fraudsters set out to steal not just his identity, but also his home. And they very nearly got away with it. And the show goes behind the scenes with the police team cracking down on the criminals making fake IDs to order. With tests exposing how details on social media can be pieced together, are we making it all too easy for the criminals to get hold of the information they need to steal our identities?

Gloria Hunniford, Angela Rippon and Julia Somerville investigate whether Britain's sofas are as fire-resistant as the labels claim after the terrifying experience of a woman whose furniture caught alight. Are the industry tests and regulations designed to keep us safe still up to scratch? Also, the big name hotel chain with a fantastic collection of beautiful buildings - but do the standards of customer service match up to the surroundings? Plus, more problems resolved at the Rip Off Britain Pop-up shop, and the extraordinary story of a woman horrified to discover an air raid shelter at the end of her new home's garden. As she faces a hefty bill to have it removed, why had no-one told her it was there?

Julia Somerville, Gloria Hunniford and Angela Rippon hear viewers' extreme reactions to customer service, exposing big questions around some of our most vital businesses along the way. As one woman takes extreme action after her frustration with her patchy mobile phone signal reaches boiling point, how does Britain's mobile coverage compare with services elsewhere - and what is being done to make it better? Another woman reaches the end of her tether after spending a year arguing over the faults in her new build house. With the team constantly receiving similar complaints, are Britain's new homes just not being built properly? Plus, how a simple trip to the shops can prove deeply traumatic for anyone living with dementia and simple ways their experience could be improved are revealed.

Angela Rippon, Gloria Hunniford and Julia Somerville investigate the unexpected charges leaving viewers out of pocket, investigating why for many the dream of owning a new home has turned sour - thanks to a cost thousands of pounds higher than they had ever expected. As frustrations on this topic spiral, the team explores why some now consider the way new homes are increasingly sold to be a major scandal. Also, with continuing anger towards the big energy companies, a couple taking them on by setting up their own energy company reveals how they plan to do things differently. And, the case of a woman hit with an unexpected extra cost to bury her father exposes the country's growing shortage of burial plots - and a controversial solution.