The Savoy

After being forced to close during the pandemic, The Savoy has reopened its doors, but with millions of pounds of revenue lost the hotel faces new challenges.

In a fiercely competitive luxury hospitality market, New MD Franck has big plans to keep the hotel on top, with a refurbishment of the flagship Royal Suite and a new Gordon Ramsay restaurant.

Doorman Tony is emotional to be welcoming old friends back to the hotel, while in the Savoy Grill, Restaurant Director Thierry welcomes dancing queen Shirley Ballas and national treasure Christopher Biggins for dinner.

Guest Experience Manager Sean will do ‘anything as long as it's legal' to look after a wedding party staying in the newly-refurbished, £16,000 a night, Royal Suite by Gucci.

In The Savoy's own Lancaster Ballroom, butler Michael is nominated for a hospitality award, will all Sean's training pay off?

Documentary offering a glimpse into the lives of those lucky enough to check into the glamorous London hotel, and those who serve them. Tonight, the hotel staff are on high alert for the imminent arrival of a mystery hotel inspector, and are anxious to find out if The Savoy will retain its Forbes five-star status.

Documentary offering a glimpse into the lives of those lucky enough to check into the glamorous London hotel, and those who serve them. Tonight, staff prepare for the re-opening of the hotel's world famous American bar, the oldest cocktail bar in London, with a new menu and an updated look.

Cameras follow hotel guests as they look to celebrate special occasions after the pandemic lockdowns, and the pressure is on hotel staff to meet their high expectations. Sean puts some of the newer members of his butler team through their paces, and in the Thames Foyer, Enzo is pulling out all the stops to deliver the perfect afternoon tea.