The Hotel People

After a year and a half of closures, the family-run Hastings Hotels, one of Northern Ireland's most luxurious hotel chains, have reopened their doors. Staff prepare to welcome back guests, but the group lost over £16 million in 2021 and, in this new world of hospitality, the challenges they face are massive.

Meanwhile, in Belfast, the iconic Europa Hotel is gearing up for a series of sold-out exclusive gigs by singer-songwriter Van Morrison. However, the event go ahead relies on Covid restrictions lifting in time.

Across town, the new Grand Central Hotel desperately needs to start generating income to help recoup its £50 million+ building costs. Pastry chef Caitlin has her work cut out as they have a full house of afternoon teas, while bar manager Caelan helps promote a new tour for fans of the series Line of Duty, which was shot in Belfast.

The 5-star Culloden Hotel & Spa in County Down is also trying out a new money-spinner, with a double-decker champagne bus.

The team from Northern Ireland's biggest family-run luxury hotel chain continue their efforts to win back business. In Co. Down at the Slieve Donard Resort and Spa, Eugene, aka ‘Mr Weddings', is busier than ever with a boom in post pandemic weddings. Today there is a damaged wedding cake to rescue.

At the Culloden Hotel, general manager Lisa is getting ready for Art and Soul, Ireland's biggest sculpture and art exhibition. The pressure is on new executive chef Ryan as the event launches with a make-or-break gourmet dinner for journalists. Meanwhile Stephen the general manager at the Grand Central, has a major housekeeping crisis to deal with and finds himself turning over rooms with the rest of his depleted staff. He needs to ask boss James at the Europa for some reinforcements.

There's a sense of optimism in the air at Northern Ireland's biggest family hotel group. Bold new ventures designed to claw back the £16 million losses suffered during the pandemic are beginning to pay off, but there's a long way to go.

At the Slieve Donard, the most important wedding of the season puts head chef Hazel under pressure to deliver a sophisticated gourmet menu for the boss's son.

The Europa Hotel turns 50 and is getting a £70,000 facelift and exhibition. It's a chance to celebrate the hotel's unique history and the staff who worked through some of the darkest days of the Troubles, when the hotel was bombed 33 times.

Head chef Kyle creates a bespoke, whisky-infused menu for an ambitious dining event, and in the Culloden, weddings are a summer staple, but some rowdy guests are causing staff a major headache - and general manager Lisa makes a shock announcement.

The long-established Culloden Hotel has a five-star reputation to maintain. New general manager Andy and his overstretched team are under pressure to keep guests happy.

In Belfast, the Grand Central opened three years ago at a cost of £53 million. General manager Stephen has a name to make and a point to prove. He has been tasked to achieve a five-star rating and he's got to get his entire team on board to make it happen. An inspector could arrive at any time, unannounced and incognito, so they can't let standards slip for a moment.

In a rare trip out of the kitchen, head chef Damian and group boss Howard head into the country to meet the farmers supplying local produce for the hotels.

It's peak season. Bookings are up but the hotels are seriously short staffed. A big recruitment drive gets underway - but can it plug the gaps? New general manager Andy is thrilled to see that Chelsea FC are booked into his hotel to compete in a European final, but the team rider lists dozens of foodstuffs the hotel doesn't stock, so it's a race against time for his right-hand man Sam, to get hold of them all before the team arrive.

Chef Kyle is on edge as his cost-saving approach means he faces running out of food during a major event. James is brought down to earth with a very different sort of hospitality as he goes face-to-face with the evening guests at Belfast Homeless Services.

Big crowds are back and one city centre hotel team has to deal with two contrasting events over the same weekend: an international boxing ringside supper and the annual Miss Northern Ireland pageant. No sooner is that done, than the kitchen must prepare for its busiest night of the year with multiple events taking place in different parts of the hotel. As a drag show kicks off on one floor, a packed and very hot ballroom houses an awards gala hosted by actor and singer Keith Duffy. Will the newly recruited waiting staff be able to take the heat?

Along the coast in County Down, manager Richard has a very unusual booking - a living wake: an elderly gentleman wants his funeral to take place while he's still alive. This week's guests include local legend Liam Neeson, who orders his favourite comfort food - champ.