Next Episode of Say It to My Face is
Never before have faceless online critics had so much power over the success or failure of restaurants. A chef can be on their game 99% of the time, but one mistake with one disgruntled customer, and they're facing an uphill battle to get diners back through the doors. In Say It to My Face!, restaurants and critics meet face-to-face, for the first time, to air grievances. With the mentorship of chef co-hosts, Andrew Gruel and Anthony Dispensa, each owner and chef will make-over their restaurant. From the menu, to the décor and staffing – they will look to elevate their business in hopes that their toughest online critics will change their reviews, while helping to encourage new customers to come through the door.With over 18 years in the culinary business, Andrew is the CEO and Founder of Slapfish Restaurant Group, and Anthony is the West Coast Director of Operations for the restaurant group. A proponent in the power of social media when it comes to food and dining, Andrew personally responds to negative online reviews for his own restaurant business. From first-hand experience, Andrew and Anthony will help owners and chefs learn that listening to customer's criticism, while having an open mind, will prove to be beneficial in salvaging a restaurant's reputation before it's too late.
Lenny Bent, the owner of Cookin' with Lenny's Smokehouse, has fashioned his restaurant in his own unique way; tormented by terrible reviews, Andrew and Anthony help Lenny streamline his ideas.
David Chen recently purchased The Black Olive, an Italian restaurant in Lomita, CA that has been around for more than 20 years. But with bland food and an unwelcoming ambience, the restaurant is losing thousands of dollars per month.
Teddy B. is in danger of having to close the doors to his restaurant, due to his confusing and poorly executed dishes, apathetic wait staff and completely offensive choices in artwork.
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